Thank you for purchasing an ÖÖD House. This document constitutes Appendix 2 of the Purchase Agreement concluded between you and ÖÖD OÜ. Below you will find detailed instructions for proper maintenance of your ÖÖD House together with warranty conditions. It is important to keep in mind that proper maintenance and warranty of the ÖÖD House are interrelated.
All terms written with capital letters and not defined in this document have the meaning ascribed to them in the Agreement.
*Applies only for ÖÖD Houses with electrical floor heating
**Applies only if the equipment was supplied by the manufacturer of the house
Maintenance instructions
Quick Recap:
Maintenance and cleaning of the mirrored facade is easy and can be done with clean water or non lye-based solvents. When cleaning the windows, you can use a soft cloth or a sponge but make sure the solvents do not contain abrasive particles.
The interval of cleaning the windows depends largely on the house surroundings, but in any case the windows should be cleaned minimum twice a year.
Hard water from sprinklers or polluted rainwater may leave permanent spots on the glass- make sure to swipe and clean them as soon as you can.
It may happen that after the installation, when the house and its weight has been placed on the foundation, the whole construction may sink a little and settle in. It can take up to a year until the foundation finally settles in. This sinking process may affect the door frame and as a result the door might not open/close smoothly. This inconvenience can easily be resolved by contacting a local technician to come and adjust the hinges on the door. Should this issue occur, it will not be warranted by the manufacturer.
Foundation posts (that stick out from the ground) and house support legs must be insulated on-site by the customer to reduce the cold bridge formation. In addition, in case of extreme cold conditions please consult with local experts of foundation how to prevent cold from entering under the house.
Natural thermally treated Ash wood is used for exterior cladding. However, as with any wood, it will naturally age to a uniform silver/grey over time. To minimise colour changes, the wood can be protected by applying regular UV oil or pigmented UV mineral oil.
To avoid clogging your gutter system it should be cleaned from leaves and other dirt at least twice a year. Depending on the surrounding environment, the gutter system might need to be cleaned more often. During winter time, make sure to clean the roof from snow and ice regularly.
Any damage that may occur to your interior wall & ceiling panels is typically due to unintended high levels of humidity. Wood is a natural material, absorbing and expelling humidity. By keeping the room temperature between 18°C -24°C and relative humidity between 45%-60% you can ensure the stability of the product. When the house is used as a second resident please make sure the house inside temperature remains around 18 degrees.
Silicone should be checked and renewed everywhere (especially in bathroom) as often as necessary but at least once a year.
Cleaning the wooden walls and ceilings should be done with a dry or slightly damp mop. A vacuum cleaner with a soft brush can be used for dust removal.
Should you need electricity outside of the house, the manufacturer has prepared for you an electricity cable that runs from the main switchboard to a junction box underneath the house, next to the door.
*If your ÖÖD House has radiant floor heating, there are two thermostats in the back wall for adjusting the floor temperature.
*If you are using an ÖÖD House not only for yourself, we would suggest trying to keep guests away from accessing and adjusting the floor heating thermostat.
It is suggested not to install the exterior unit of the air conditioner further away than 7 meters-it will start losing its efficiency.
**ÖÖD Houses in Hotel configuration come with preinstalled domestic centrifugal extract fans in the bathroom. Please note that the fan operation is determined by the humidistat, meaning if you would like to turn off the fan, you should manually adjust the required humidity levels to a higher setting.
**ÖÖD Houses in Hotel configuration come with an integrated fridge in the kitchen. Before using the appliance for the first time, the interior and all internal accessories should be washed with lukewarm water and some neutral soap to remove the typical smell of a brand-new product, then dried thoroughly.
**ÖÖD House in Hotel configuration comes with a pre-installed electrical water heater with 80-liter capacity. If you experience a lack of hot water in the shower you can try setting the boiler water temperature higher or changing the shower head to a more water-saving type.
Please ask your local plumber when connecting the cabin to the local water system to make sure the boiler is filled with water before switching it on.
NB! We recommend doing extra pair of keys from the keys ÖÖD sends you as ÖÖD might not have the back-up keys available for your house.
NB! If you would like to conserve the house for winter, please contact an ÖÖD representative for further details as turning off the heating and ventilation may result damages in water and sewerage system and mould inside the house.
Glass facade
The mirrored glass facade is what makes an ÖÖD House special, stand out and blend in at the same time. Although being special, maintenance and cleaning of the mirrored glass is easy and can be done with clean water or non lye-based solvents. When cleaning the windows, you can use a soft cloth or a sponge but make sure the solvents do not contain abrasive particles. The interval of cleaning the windows depends largely on the house surroundings, but in any case, the windows should be cleaned minimum twice a year. Please note that hard water does not suit well with the glass and for an example water from the sprinklers, when left to dry on the glass, can create chemical bonds with the glass and in the worst case scenario can end-up being impossible to remove. The same goes for polluted rainwater that may create a permanent bond with the glass and water marks may end up being impossible to remove. Please note that different air pressure in your site location compared to the location where the glass was manufactured, may affect the glass surface, bend it and consequently create a double glass effect. This is a normal occurrence and is guided by the laws of physics. Condensate may occur on the inner side of the glass facade when there is a big enough interior and exterior temperature difference. It can be caused by humidity, strong lighting near the window, curtains, flower pots near the window or external heating devices.
As a result of manufacturing processes, minor spots can be found on the glass. This is a normal occurrence and is not covered under the manufacturer’s warranty, and ÖÖD OÜ expressly disclaims any warranty related to this issue.
To avoid birds flying into the glass facade, kindly use special UV stickers on the outside glass wall.
Special stickers will be delivered together with each cabin.
Exterior door
Your house door is an aluminum-framed door with a double layered, milky glass panel in the middle. The aluminum frame makes the door construction sturdy while the double layered glass adds weight and benefits the house energy values. It may happen that after the installation, when the house and its weight has been placed on the foundation, the house foundation may sink a little and settle in. This can take up to a year. This sinking process may affect the door frame and as a result the door might not open/close smoothly. This inconvenience can easily be resolved by contacting a local technician to come and adjust the hinges on the door. Please note that should this issue occur, it is not warranted by the manufacturer. Please note that the door opens outwards extensively and most customers have installed a stopper for the door to prevent it from damaging itself and the house incase the door is open and it hit by a stronger wind gush for an example.
Kindly make sure nothing is left between the door as it might damage the door frame and stop the door from closing properly.
Exterior cladding
The exterior cladding of an ÖÖD House is made of thermally modified natural Ash wood. It is a natural product, thermally modified to resist outdoor conditions and is free of any chemicals. The cladding does not require surface treatment. However, as with any wood, it will naturally age to a uniform silver/grey over time. This process will start immediately and, depending on the amount of UV exposure, will take anywhere from several months to a year. In case of the black external wooden boards, to maintain the original colour, you would need to repaint the external boards once a year with Teknos 2900-02 RAL9005. This does not make the wood any more or less resistant to decay. To minimise colour changes, the wood can be protected by applying regular UV oil or pigmented UV mineral oil. Natural oils should not be used as they contain substances that are a food source for biological organisms such as bacteria, mould, etc. UV oil should only be applied to clean, dust-free surfaces. Apply a small amount of UV oil to a small piece of wood to test the colour before coating the entire board. The oil manufacturer’s guidelines for the treatment should be followed.
Air conditioner
ÖÖD House manufacturers do not install, maintain, or warrant air-conditioning units in their houses. ÖÖD Houses are manufactured with a preinstalled ventilation shaft. The connections are made available according to the customer’s desired location and specific mounting requirements of the air-conditioning unit. Installation of the air-conditioning unit should be performed by a qualified licensed technician on-site and should be performed in accordance with all applicable laws and regulations. Try not to install the exterior unit of the air conditioner further than 7 meters away from the house- otherwise it will start losing its efficiency. The exterior unit of the air conditioner can drip water, which is typically due to condensation. Please note that when turning on the air conditioner, it takes time before the unit reaches the desired working temperature.
It is normal for humidity to collect on the inside windows and aluminium beams. To minimise the chance of this occurrence, switch on the air conditioning/heating device to absorb the moisture more quickly.
Interior wooden wall and ceiling panels
Your walls and ceiling are covered with natural Oak boards. Any damage that may occur to your wall & ceiling panels is typically due to unintended high levels of humidity. By keeping the room temperature between 18°C -24°C and relative humidity between 45%-60% you can ensure the stability of the product and prevent the boards from expanding and contracting, which can result in board deformation and/or gap occurrence between the boards. Daily care should be limited to normal sweeping or vacuuming of the product. Dry and soft brushes or a vacuum cleaner with a soft brush should be used for dust removal. You can also use a slightly damp cloth with water. Under no circumstances must wet traces remain on the wood, after cleaning. Under no circumstances should the product be covered with PE foil or other moisture- and air-tight materials. Please note that a natural wooden product exposed to light (UV rays) will change its color. The boards can be renovated, by sanding and re-lacquering. The manufacturer authorizes the use of lacquers intended for wooden boards, if used in accordance with the guidelines for their application, during renovation. The number of renovations consisting in “removing” the surface layer of wood depends on the depth of mechanical damage. Before starting mechanical renovation (sanding), analyse the condition of the product and whether it is possible to carry out mechanical renovation, or not. Ignoring the afore-mentioned recommendations will void the warranty on the material and service immediately.
*Radiant floor heating
An ÖÖD House is usually heated with radiant floor heating. Nevertheless, not all houses have the floor heating installed-in some warmer climates heating the house is simply not necessary. Be sure to check with your house supplier or with the manufacturer to confirm whether your house has radiant floor heating installed. An ÖÖD House with radiant floor heating has two heating zones and consequently two thermostats integrated in the back wall. Thermostat allows you to adjust the floor temperature manually. When increasing or lowering the temperature from the thermostat, be sure to give the floor time to heat up or cool down. When heating up the floor do it gradually and avoid big temperature changes in a short period of time. If you are using an ÖÖD House not only for yourself, we would suggest trying to keep guests away from accessing and adjusting the floor heating thermostat. Please make sure the floor is not used as storage space as together with floor heating it can leave different marks on the flooring.
Bathroom ventilation
ÖÖD Houses in Hotel configuration come with preinstalled domestic centrifugal extract fans in the bathroom. For your comfort these fans have an internal humidistat that keeps your room humidity levels at a desired % at all times. The fans have purposely chosen to be as silent as possible-at maximum working mode the fans create 32dB. The required humidity levels can be adjusted manually on the unit if needed. Please note that the fan operation is determined by the humidistat, meaning if you would like to turn off the fan, you should manually adjust the required humidity levels to a higher setting.
Setting up the moisture sensor of the bathroom ventilation aggregate : Wifi is required to set up the humidity sensor. If wifi is not available, you can use a hotspot or a pocket modem (NB! There must be 2 devices, you cannot create a hotspot for yourself with your phone). The program for settings is eWeLink. There is a white controller in the bathroom cabinet, you need to hold your finger on the button for 7 seconds, then the device will enter pairing mode. Next, you need to enter to the device through eWeLink using hotspot/wifi passwords. And from there, pair the device and choose “control by humidity”. For values greater than 52, the aggregate is ON and for values less than 52, the aggregate is OFF.
**Integrated refrigerator
Some ÖÖD Houses in Hotel configuration come with an integrated fridge in the kitchen. Before using the appliance for the first time, the interior and all internal accessories should be washed with lukewarm water and some neutral soap to remove the typical smell of a brand-new product, then dried thoroughly. The appliance contains hydrocarbons in the cooling unit. Only a qualified person must do the maintenance and the recharging of the unit. Regularly examine the drain of the appliance and if necessary, clean it. If the drain is blocked, defrosted water collects in the bottom of the appliance. If the ambient temperature is high and the Temperature Regulator is set to low temperature and the appliance is fully loaded, the compressor may run continuously, causing frost or ice on the evaporator. If this happens, set the Temperature Regulator toward warmer settings to allow automatic defrosting and so a saving in electricity consumption. Please note that the manufacturer of an ÖÖD House does not provide warranties to electrical household appliances, inc. refrigerators and water heaters.
**Water heater
Some ÖÖD Houses in Hotel configuration come with an electrical water heater pre-installed. A water heater with 80-liter capacity should be enough for daily use for two people. Nevertheless, if you do experience lack of hot water in the shower you can try setting the boiler water temperature higher or changing the shower head. The amount of water released by different shower heads can vary up to two times. The most water-saving types of shower heads can not only save money for you but also save the environment. When changing the water temperature on the boiler, please note that the maximum possible temperature is set by law to avoid people burning themselves. Please note that the manufacturer of an ÖÖD House does not provide warranties to electrical household appliances, inc. refrigerators and water heaters.
**Built in furniture
Built-in furniture and counter top should be cleaned by using a clean cloth and mild soap if necessary. Wipe dry with a clean soft cloth. To clean the surface, use a damp cloth or sponge and a mild soap and detergent. Difficult stains such as coffee and tea can be removed using a mild household cleaner. Furniture doors should be handled gently. Door hinges should be adjusted by the owner.
Insurance is recommended to avoid any unpleasant surprises.
Warranty
In addition to the overall principles stipulated in the Agreement, the warranty does not apply nor shall the Seller bare any liability in relation to the following:
to consumable parts, such as lightbulbs or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or defective workmanship;
to parts which are expected to be replaced due to normal wear and tear;
to cosmetic damage, including, but not limited to scratches, dents and broken plastic or other similar materials unless failure has occurred due to a defect in materials or workmanship;
to damage caused by use with a third party component or product that was not part of the Goods;
to damage caused by accident, abuse, misuse, fire, liquid contact (other than due to design flaw) earthquake or other external cause;
to damage caused by using/operating the Goods outside the user manual, the technical specifications or other published guidelines;
to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of the Seller;
to the Goods and to extent it has been modified to alter functionality or capability without the written permission of Seller;
to defects caused by normal wear and tear or otherwise due to the normal aging of the Goods;
to the extent the Goods are not maintained or serviced as indicated in the published guidelines.
in case the foundation is not in level and the tolerance is more than +- 2 mm.
In addition to the above, the warranty does not cover items which cost less than 500 EUR.
For the sake of clarity, the warranty does not cover stand-alone items and materials used in the Goods covered by separate manufacturer warranty (e.g. fridge, sanity ware, lights, heat pump, insulating glass, aluminum parts), i.e. the same warranty terms and, if applicable, standards/tolerance limits established by the manufacturer of each stand-alone item and/or material used in the Goods will apply and the Seller will not bare any additional liability that exceeds the manufacturer’s liability extent. For the stand-alone items and materials used for the Goods will apply the warranty terms and/or standards/tolerances of SaintGobain Glass Estonia SE, AluMaster OÜ and other manufacturers, whose stand-alone items and/or materials can be found in the Goods, that were in force at the moment of concluding the Agreement.
The Buyer shall inform the Seller about any defects of Goods in writing by e-mail or registered post. In case the Seller is notified by e-mail, the Seller shall be deemed to have received the notice only in case the Seller has notified the Buyer of receipt of the notice. In order to be valid, each warranty claim (hereinafter Warranty Claim) made by the Buyer against the Seller shall be made in line with the following:
each Warranty Claim shall state, with all relevant details, the specific grounds therefore and the works requested;
each Warranty Claim shall, in order for such Warranty Claim to remain valid, be made within 60 days after the Buyer becomes aware or should have become aware of the circumstances giving rise thereto;
no Warranty Claim shall be made after the Warranty Period (at which time the obligation of the Seller to repair or replace the parts of Goods for any reason whatsoever shall expire and the Seller shall have no liability under this Agreement).
If during the Warranty Period the Buyer submits a Warranty Claim, the Seller will without unnecessary delay, at its option:
repair the Goods or a respective part of it using new parts that are equivalent to new in performance and reliability; or
replace the Goods or a respective part of it with the same part or a part that has similar functionality, formed from new parts that are equivalent to new in performance and reliability; or
refund the Price in exchange for the return of the Goods.
The Buyer shall compensate to the Seller all reasonable expenses and other costs the Seller incurs due to the Buyer presenting a Warranty Claim with respect of defects not covered by the warranty (i.e. wrong warranty claim).